Is Your Computer Set?

Which Internet Browser Should I Use?

The latest versions of Firefox and Chrome are good choices for working in Canvas. Important note: If you need assistance Contact the Help Desk. Links to an external site.

• Download Mozilla Firefox

• Download Google Chrome

I really like Internet Explorer (or Edge) and/or Safari - Why shouldn't I use these browsers with Canvas? 

Although officially Canvas supports Internet Explorer/Edge and Safari, they DO NOT work well with Canvas! You will experience many problems if you use this browser. These problems include:

• course content not opening correctly or showing up at all
• problems submitting assignments (it will say a file is submitted, but it actually doesn't submit)
• not being able to submit quizzes and exams

Firefox or Chrome are the best bets when using Canvas.

What Internet Browser am I using? Check to see what browser you are using!

Go to http://supportdetails.com/ (Links to an external site.) and check the "Browser" box to see which browser you are using.

Browser Plug-Ins

Plug-ins are add-ons for your Internet browser that will make your computer work correctly with Canvas and other programs needed for your online coursework. To use all the features of Canvas, you need to have all the plug-ins necessary for your computer.

Below is a list of plug-ins. If you are on your personal computer click the corresponding link to go to its website to download and install it. If you are on a College, Library, or Work computer, you can skip this part.

Plug-in	What does it do?	Where to download?
Adobe Flash	The majority of Web videos in Canvas are in Flash.	http://get.adobe.com/flashplayer/ Links to an external site. Important: When installing Adobe Flash make sure and UNCHECK the Optional Offer for McAfee on the first page!!
Adobe Reader	Adobe Reader is required if you wish to download and save PDF files.	http://get.adobe.com/reader/ Links to an external site. Important: When installing Adobe Flash make sure and UNCHECK the Optional Offer for McAfee on the first page!!
Java	Java is a free program that makes it possible for many communication features to work effectively. NOTE: With the release of Google Chrome Release 45, Java is no longer supported. If you are using Chrome and need Java, you may want to consider switching to using Firefox.	http://www.java.com/en/ Links to an external site.

 

Clearing Your Computer's Cache

When you visit Websites, your browser stores information, such as the Website you visited, files used to run an application, and other browsing information. This can cause display and Website access problems. It's always important to frequently clear your browser's cache.

Information on how to clear your browser's cache can be found in the following links:

How Do I Clear My Browser's Cache On a Mac? Links to an external site.

How Do I Clear My Browser's Cache On a PC? Links to an external site.